Responsible Gaming at wt999

Our Commitment to Responsible Gaming

wt999 is committed to promoting responsible gaming and providing players with the tools they need to manage their gambling behaviour. We take our duty of care to players seriously. Every account holder has access to deposit limit settings (daily, weekly, and monthly), session time reminders, and self-exclusion functionality. These tools are accessible from your account dashboard without needing to contact customer support.

If you believe that your gambling is no longer recreational and is negatively affecting your finances, relationships, or mental wellbeing, we encourage you to contact our support team immediately to discuss a voluntary self-exclusion or cooling-off period. During a self-exclusion period, your account will be suspended, no deposits will be accepted, and no marketing communications will be sent to you. Self-exclusion periods have a minimum duration of 30 days and may be set for longer periods up to permanent exclusion.

21+ Age Restriction — Strictly Enforced

wt999 strictly prohibits gambling by persons under the age of 21. At the time of registration, all players must confirm that they are at least 21 years of age. wt999 reserves the right to request identity documents at any stage of the account lifecycle to verify age compliance. Any account found to be operated by a person under 21 will be immediately closed and any funds held in the account will be dealt with in accordance with our Terms and Conditions.

Parents and guardians in Bangladesh are encouraged to use parental control software to prevent minors from accessing gambling websites. If you suspect that a minor has accessed wt999, please contact our support team at [email protected] immediately. We take all reports of underage access seriously and investigate them without delay.

Responsible Gaming Tools Available to All Players

The following tools are built directly into the wt999 platform and are available to every registered player at no charge. You can activate or adjust any of these tools from your account settings at any time.

How to Activate Responsible Gaming Tools

Accessing your responsible gaming controls on wt999 is straightforward. Follow these steps to set up your preferred limits and protection features.

• 1
  Log in to Your Account

  Open the wt999 platform and sign in using your registered mobile number and password.
• 2
  Go to Account Settings

  Tap your profile icon and select "Responsible Gaming" from the settings menu. All available tools are listed here in one place.
• 3
  Choose Your Tool

  Select the limit or feature you want to activate — deposit cap, session reminder, cooling-off period, or self-exclusion. Set your preferred values and confirm.
• 4
  Contact Support if Needed

  If you cannot find a specific tool or need help activating self-exclusion, our 24/7 support team is available via live chat or email at [email protected] to assist you immediately.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling has moved beyond recreation and is becoming a problem.

• ⚠Spending more money on gambling than you originally planned or can afford, and feeling unable to stop once you have started a session.
• ⚠Chasing losses — continuing to gamble in an attempt to win back money you have already lost, which typically leads to even greater losses.
• ⚠Borrowing money from family members, friends, or financial institutions specifically to fund gambling activity.
• ⚠Neglecting responsibilities at work, at home, or in your personal relationships because of time or money spent on gambling.
• ⚠Feeling anxious, irritable, or restless when you are not gambling, or using gambling as a primary way to relieve stress or negative emotions.
• ⚠Hiding your gambling activity or its financial impact from family members or people close to you, feeling shame or secrecy around how much you are spending.
• ⚠Repeatedly making unsuccessful attempts to reduce or stop gambling, or feeling a persistent urge to gamble even after deciding to stop.

Self-Exclusion at wt999

Self-exclusion is the most comprehensive tool available to players who feel they need a significant break from gambling. When you self-exclude on wt999, your account is fully suspended for the duration you choose: you cannot log in, you cannot make deposits, and you will not receive any promotional or marketing messages from wt999 during the exclusion period. All pending withdrawal requests at the time of self-exclusion will still be processed normally.

Self-exclusion periods available on wt999 are: 30 days, 90 days, 6 months, 1 year, or permanent exclusion. Once a self-exclusion is activated, it cannot be shortened. A cooling-off period request to lift the exclusion early will not be granted. When your chosen exclusion period ends (for temporary exclusions), your account will remain suspended until you actively contact our support team to request reactivation — it will not reopen automatically.

Understanding Deposit Limits

Deposit limits are one of the most effective ways to keep your gambling within a budget you are comfortable with. On wt999, you can set separate limits for daily, weekly, and monthly periods. Once a limit is set, it becomes effective immediately and protects you from exceeding your chosen cap during that period. All deposits via bKash, Nagad, Rocket, and Upay are counted toward your limits equally, regardless of which payment method you use.

If you want to increase a deposit limit, there is a mandatory 24-hour waiting period before the increase takes effect. This cooling period is intentional — it gives you time to reconsider whether raising your limit is truly the right decision. Reducing a limit, by contrast, takes effect immediately with no waiting period. We strongly recommend setting your deposit limits at the start of each month as part of a regular budgeting habit.

Time-Out and Cooling-Off Periods

A time-out or cooling-off period is designed for players who want a structured break without permanently closing their account. On wt999, cooling-off periods range from 1 week to 6 weeks. During the cooling-off period, your account is suspended in the same way as a self-exclusion: no logins, no deposits, and no marketing communications. Unlike permanent self-exclusion, a cooling-off period will end on a specific date, after which you can contact our support team to reactivate your account if you choose.

We recommend using a cooling-off period any time you feel that your gambling sessions are becoming longer than you intended, you are playing more frequently than planned, or you simply want to reset and approach the platform with a fresh perspective. Taking breaks is a healthy part of recreational gambling, and wt999 makes it easy to do so with no questions asked.

Protecting Minors and Vulnerable Persons

wt999 operates strictly as an adults-only (21+) platform. We implement age verification at the point of registration and conduct additional KYC checks when account activity raises concern. Beyond age verification, wt999 is committed to protecting all vulnerable adults, including those experiencing mental health difficulties, financial hardship, or gambling addiction. If our responsible gaming monitoring identifies patterns consistent with problem gambling behaviour, our team may proactively reach out to the player to offer support tools and resources.

Getting Help — Contact Our Support Team

If gambling is causing you stress, financial difficulty, or relationship problems, please reach out to our responsible gaming team without hesitation. Our support agents are available 24 hours a day, 7 days a week, and are trained to handle responsible gaming conversations with sensitivity and confidentiality. You will not be judged for raising a concern, and there is no obligation to close your account simply by contacting us — we will work with you to find the level of support that suits your situation.

You can reach our responsible gaming support team via the live chat function within the wt999 platform, or by emailing [email protected]. Please note the email address is displayed as plain text — it is not a clickable link. When contacting us about a responsible gaming matter, please include your registered mobile number and a brief description of your concern so we can assist you as quickly as possible.